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Have any questions or concerns ? We’re always ready to help! Send us an email at


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How do I track my order?
Once we have shipped your order you will receive a tracking number from us via e-mail.




How do I return an item?
Always email us prior to returning an item (notice must be given to us within 3 days of initially receiving the item). Once approved, we will provide you with the appropriate shipping address.
Do you provide International delivery and how long will it take for me to receive my order?

Yes, we offer free global shipping. Order processing time is approximately 1-3 business days. Standard shipping times vary anywhere from 7-21 days depending on the country of destination. Shipping to South America and Bermuda can take about 3 weeks.




What is your returns policy?
Items may be returned for an exchange or store credit only, provided that the customer has notified us of their intent to return within 3 days of initially receiving the item (no exceptions). All orders cancelled prior to Calais shipping the order are subject to a 20% service and processing fee. Calais is not responsible for any delays due to the shipping service, customs or manufacturer's delays.
Final sale applies to all swimwear/shoes/lingerie and returns will not be permitted.
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